cr77 Privacy Policy

1 Introduction and Applicability

cr77 ("we", "us", or "the platform") operates a reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") provides a full description of how your personal information — whether you are a registered or unregistered user of cr77 — is collected, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using cr77 services through our website, mobile version, or any digital channel, you are considered to have read, understood, and consented to all terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].

This Policy applies only to the cr77 platform and does not apply to third-party websites or services, even if links to them are mentioned in any context.

2 What Information We Collect

cr77 may collect the following types of information to provide you with services, secure your account, and meet legal obligations:

2.1 Information You Provide Directly

When you register or create an account on cr77, the following information is collected:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and password
• Mobile number (for sending verification codes)
• Bank or mobile financial service account details (bKash, Nagad, Rocket, or Upay)
• National ID card or passport details (for identity verification where applicable)

2.2 Automatically Collected Information

When you browse or use cr77 services, certain information is collected automatically:

• IP address and approximate location
• Browser type, language settings, and operating system
• Device identifiers (device ID, model)
• Pages visited, click patterns, and time spent on the site
• Cookies and session tokens (see Section 8 for details)

2.3 Transaction-Related Information

A complete history of your deposit and withdrawal transactions — including amount, date, method, and status — is stored. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.

2.4 Gaming Activity

Information about your bets, game history, bonus usage, cashback, and VIP tier changes is recorded. This information is used to maintain account security and manage the responsible gaming program.

3 Purpose of Using Your Information

cr77 uses your collected information only for the following legitimate purposes:

cr77 never sells your personal information to third parties or shares it with advertisers. Use of your information is always limited to the purposes described above.

4 Disclosure and Sharing of Information

cr77 gives the highest priority to the confidentiality of your information. We may disclose information only in the following limited circumstances:

4.1 Service Provider Partners

Limited necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, security verification services, and gaming software suppliers. All such partners operate under strict confidentiality agreements and may use the information they receive only for the contracted purpose.

4.2 Legal Obligations

cr77 may disclose relevant information when legally required to do so in response to a court order, investigation by a regulatory authority, or a lawful request from a government body. No information will be provided beyond the scope required by applicable law.

4.3 Fraud and Crime Prevention

Information may be shared with relevant authorities to detect or prevent financial fraud, identity theft, or other criminal activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or significant business restructuring, user information may be transferred to the new owner. In such cases, you will be given advance notice, and the new entity will also be required to follow a policy consistent with this Privacy Policy.

5 Data Security Measures

cr77 maintains industry-standard technical and organizational security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption. You can confirm this by the padlock icon in your browser's address bar.
• Encrypted Data Storage: Sensitive information — especially passwords and payment details — is stored in encrypted form. Passwords are never stored in plain readable format.
• Access Controls: Only authorized staff with a defined role may access user information. All access is logged.
• Regular Security Audits: Regular security testing and assessments are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Advanced firewalls and real-time intrusion detection systems remain active at all times.
• Two-Factor Verification: An additional verification layer may apply to logins and high-value transactions.

While we are committed to maintaining the highest level of security, no method of transmitting data over the internet is 100% impenetrable. Please report any security concerns to [email protected].

6 Data Retention Period

cr77 retains your information only for as long as necessary:

• Active Accounts: Information is retained for the entire duration that your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained to meet legal and regulatory obligations.
• Transaction Records: Financial transaction records are kept for long-term auditing and legal needs.
• Log Files: Technical logs are generally kept for a limited period and then deleted.

Once the retention period ends, information is securely deleted or anonymized so that it can no longer be linked to any individual.

7 Your Data Rights

As a user of cr77, you have the following rights regarding your own information:

To exercise any of the above rights, email us at [email protected]. We generally aim to respond within 30 business days.

8 Cookies and Tracking Technologies

The cr77 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the service.

8.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them the service will not function properly.
• Performance Cookies: These collect anonymous data to understand how users interact with the site, which helps improve service quality.
• Functionality Cookies: These are used to remember your preferences, such as language settings.

8.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from logging into your account or completing transactions.

9 Protection of Minors

cr77 is for those aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and if any user is found to be a minor, their account will be closed immediately and the associated information will be deleted.

If you believe a minor has registered on cr77, please notify us at [email protected]. We will take prompt action.

10 Policy Changes and Updates

cr77 reserves the right to amend this Privacy Policy as needed. Reasons for changes may include:

• Addition of new services or technologies
• Legal or regulatory changes
• Security improvement requirements
• Changes in business operations

If any significant change is made, this page will be updated and the "Last Updated" date at the top of the page will change. For significant changes, registered users will be notified by email where possible.

Continued use of cr77 after a policy change will be taken as your acceptance of the new policy. If you do not agree with the changes, contact [email protected] to close your account.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: